These terms cover bookings for repair, servicing and installation work carried out by Airsmith. By booking a visit, you agree to the points below.
These terms apply between Airsmith and any customer who books a repair, servicing, installation or related air conditioning visit through our phone line, contact form or in-person arrangement. They cover the work we carry out on site and do not apply to the sale of standalone goods without accompanying labour.
A booking is confirmed once we agree a date, time and an indicative price by phone, message or email. Quotes given before a site visit are estimates based on the information provided and may be adjusted once we see the unit, the access and the actual condition of the pipework or wiring, with any change agreed before work proceeds.
The customer agrees to provide safe and reasonable access to the indoor and outdoor units, including clear space to work and, where relevant, keys, access codes or an adult present at the property. We carry out the agreed work to a reasonable standard using appropriate tools and testing equipment, and we will stop and explain any issue that changes the scope or safety of the job before continuing.
Unless a deposit has been agreed, payment is due on completion of the visit by cash or bank transfer. For larger installations and commercial contracts, an invoice is issued after the work with payment terms stated on it, and the invoice sets out parts, labour and any callout charge separately.
Either party may reschedule a booked visit with reasonable notice. Cancellations made less than 24 hours before a scheduled visit may incur a reasonable charge to cover time reserved, and any deposit paid for special-order parts already ordered is non-refundable.
We carry public liability insurance covering the work we perform and take reasonable care to protect property while on site. If you are unhappy with any aspect of the work, tell us within a reasonable time of the visit so we can inspect and, where appropriate, correct the issue; our liability is limited to the value of the work carried out and does not extend to pre-existing faults not disclosed to us.
These terms are governed by the law of England and Wales, and any dispute arising from a booking will be subject to the jurisdiction of the courts of England and Wales.
Write to [email protected] or call +44 131 888 7700 during Mon-Fri 09:30-18:00. We answer every message within one business day.
Airsmith