Privacy Policy

Data controller

Airsmith is the data controller for the personal information collected through this website and by phone in connection with booking and carrying out air conditioning work.

Legal framework

Personal data is handled under UK GDPR and the Data Protection Act 2018 and the other rules in force in United Kingdom. Where this policy and the law disagree, the law wins.

Data collected

Through the request form and by phone we collect your name, phone number, address or general area, and any comment or detail you give us about the fault, unit or job, so that we can prepare a quote and arrange a visit.

Purposes and legal basis

We use this information to respond to enquiries, prepare quotes, schedule and carry out visits, and issue invoices, which is necessary to perform the service you've requested or to take steps towards a contract at your request; site analytics cookies are used only with your consent.

Storage period

We keep enquiry and job records for as long as needed to complete the work and deal with any follow-up query or warranty period, and invoicing records are kept for the period required by tax law.

Sharing with staff and subcontractors

Your details are shared only with the technician assigned to your job and, where a specialist subcontractor is needed for part of the work, with that subcontractor for the purpose of completing the job; we do not sell or pass on your information for marketing by other companies.

Your rights and how to exercise them

You can ask to see, correct or delete the personal information we hold about you by contacting us directly by phone or email, and we will respond within a reasonable time in line with data protection law.

Questions about this policy

Write to [email protected] or call +44 131 888 7700 during Mon-Fri 09:30-18:00. We answer every message within one business day.

Merchant

Airsmith Comfort Ltd.

Registered address

19 Leith Walk, Edinburgh, EH6 8LN, United Kingdom

Email

[email protected]

Phone

+44 131 888 7700

Working hours

Mon-Fri 09:30-18:00

Registration

Company No. SC945378